Privacy Policy

Our Promise

We believe trust is earned.

Just as we create our products with care, we treat your personal information with the same respect.

We collect only the information we need.

We never sell your personal information.

You deserve to know exactly how your information is used.

If you ever have questions, we’re happy to answer them.


The Information We Collect

There are two ways we collect information.

1) Information You Choose To Share

When you place an order, create an account, or subscribe to our newsletter, you may provide:

✦ Your name
✦ Email address
✦ Billing and shipping addresses
✦ Phone number (optional)
✦ Purchase history
✦ Messages you send us

2) Information Collected Automatically

Like most websites, we also collect certain technical information to help keep things running smoothly.

This may include:

✦ IP address
✦ Browser and device information
✦ Operating system
✦ Pages you visit
✦ Date and time of your visit
✦ Cookies and similar technologies

This information helps us improve our website and provide you with a better experience.


Why We Collect It

Simply put, to run our store.

We use your information to:

✦ Process your orders
✦ Ship your purchases
✦ Process payments securely
✦ Respond to customer support requests
✦ Create your customer account
✦ Send order confirmations
✦ Notify you about shipping
✦ Improve our website
✦ Prevent fraud
✦ Meet our legal obligations


Emails

We send two kinds of emails.

Transactional Emails

These are the emails you expect after making a purchase.

Things like:

✦ Order confirmations
✦ Shipping updates
✦ Password resets
✦ Account notifications

These emails are necessary to provide our services.

Marketing Emails

Only if you ask for them.

Subscribers may occasionally receive:

✦ New product releases
✦ Flash sales
✦ Behind-the-scenes updates
✦ Special surprises

You can unsubscribe anytime.

No hard feelings.


Payments

Your payment security is important to us.

We use trusted payment providers to securely process purchases, including:

✦ Stripe
✦ Paypal

Payment information is processed directly by these providers using secure systems.

We never store your credit card information on our website.


Cookies

Not the chocolate chip kind.

Website cookies help us:

✦ Remember what’s in your shopping cart
✦ Keep you signed into your account
✦ Improve website performance
✦ Understand how visitors use our website
✦ Make your experience a little smoother

Depending on where you live, you’ll be asked whether you’d like to accept optional cookies.

You can always change your browser settings later if you prefer.


Third-Party Services

To operate our store, we work with trusted services including:

✦ WordPress
✦ WooCommerce
✦ Stripe
✦ PayPal
✦ FluentCRM
✦ FluentSMTP
✦ Our website hosting provider
✦ Analytics providers (when enabled)

Each service only receives the information necessary to perform its job.


Keeping Your Information Safe

We use industry-standard security practices and trusted service providers to protect your information.

While no method of storing or transmitting information online can guarantee absolute security, protecting your information is something we take seriously.


How Long We Keep Your Information

We keep personal information only as long as necessary to:

✦ Complete your orders
✦ Meet legal and tax requirements
✦ Resolve disputes
✦ Improve customer service

When information is no longer needed, we securely delete or anonymize it.


International Visitors

Our business is based in the United States.

If you visit us from another country, your information may be transferred to and processed in the United States.

Where required by law, we use appropriate safeguards for international data transfers.


Your Privacy Rights

We believe you should have control over your personal information.

Depending on where you live—including the European Union, United Kingdom, California, and other regions—you may have the right to:

✦ Access your personal information
✦ Correct inaccurate information
✦ Request deletion
✦ Withdraw consent
✦ Object to certain types of processing
✦ Request a copy of your information

If you’d like to exercise any of these rights, simply contact us.

We’ll do our best to help.


We Don’t Sell Your Personal Information

This one’s simple.

We do not sell your personal information.

We never have.

We never will.


Children’s Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

If we discover that we have collected information from a child, we’ll delete it promptly.


Changes to This Policy

As our business grows, this Privacy Policy may evolve too.

Whenever we make significant changes, we’ll update this page along with the revision date at the top.


Contact

Have a question about your privacy or this policy?

We’re happy to help.

You can reach us anytime at:

hello@allthewildhorses.com

We’ll respond as soon as reasonably possible.